When potential customers call for a plowing service quote, most contractors ask why they’re looking to change vendors. It’s a fair question. If customers are unhappy with the service they’re getting, it’s worth taking time to find out the root of their unhappiness. It’s possible the contractor is undercharging and needs to shortcut the job to turn a profit. If so, be frank and explain that they are not paying enough for the service and that you’re more expensive – but the quality of work will be better.